Course Title: Certification in Total Quality Management (TQM) in Laboratory Services

Designed by: Skillversity
Duration: 1 Month (4 Weeks)
Mode: Online / Hybrid
Level: Beginner to Intermediate

Weekly Modules Breakdown

Week 1: Introduction to Total Quality Management (TQM) in Laboratories

• Fundamentals of TQM: Principles & Objectives

• Importance of Quality in Laboratory Services

• Key Components of TQM: Continuous Improvement, Customer Focus, Process Control

• Overview of ISO 15189, NABL, CLIA & CAP Standards

• Case Study: Real-World Benefits of Implementing TQM in Labs

Week 2: Quality Assurance & Quality Control (QA/QC) in Laboratories

• Difference Between QA & QC in Laboratory Settings

• Internal & External Quality Control (IQC & EQC) Practices

• Statistical Quality Control Methods (Westgard Rules, Levey-Jennings Chart)

• Risk Management & Error Reduction in Lab Testing

• Case Study: Implementing Effective QC Measures in a Clinical Lab

Week 3: Process Optimization & Performance Improvement

• Lean & Six Sigma Applications in Lab Workflow

• Root Cause Analysis (RCA) & Corrective Action Preventive Action (CAPA)

• Standard Operating Procedures (SOPs) for Quality Improvement

• Laboratory Audit & Compliance with Accreditation Standards

• Case Study: How Lean Methodology Improved Lab Efficiency

Week 4: Advanced Quality Management & Continuous Improvement

• Implementing Digital Quality Management Systems (QMS)

• Data Integrity, Documentation & Report Standardization

• Role of AI & Automation in Laboratory TQM

• Ethical Considerations & Patient Safety in Lab Testing

• Final Project: Developing a Quality Improvement Plan for a Laboratory

Assessment & Certification

• Weekly Quizzes & Assignments

• Case-Based Learning with Practical Applications

• Final Online Examination

• Certificate of Completion by Skillversity